1) How do I register for an iPayimpact account?
You will have received a communication from your school, which includes a Child Account Reference number (for your child/ren). This letter will also detail how you can access the website and provides instructions on how to use the website to make payments and review purchase history for your children. If you have misplaced your account reference number, please contact the school office.
- Go to https://www.ipayimpact.co.uk/IPI/
- Click on Register
- Enter the Child Account Reference – this will be on the letter provided by the school
- Enter your Username – This is what you will use to login to your account
- Enter a VALID email address – this must be valid as it will be used to send your payment receipts and activation details of your account
- Confirm the email address by entering it again
- Enter a password that you will remember. Please remember not to give your password details to anyone else. Your password must have at least one capital letter, one number and one other character that is not a number or letter
- Confirm your password
- Complete the Matha Captcha – this ensures human interaction and prevents automated SPAM registrations
- Click on Register
2) How do I activate my account?
Once you have registered, you will receive an email containing an activation link. Click on the link or copy and paste into your browser. This will then activate your account.
3) How do I login to my account?
- Go to ipayimpact.co.uk
- Click on Login
- Enter your Username
- Enter your password
- Click Log On
When you first login you will be asked to enter some personal details such as your name and address. This is to ensure that you don’t have to keep entering these details when making a payment via the secure site. Please enter these details accurately.
4) How do I link my child/ren(s) accounts to my Account?
- Click Child Accounts(from the menu)
- Enter the Child Account Reference – this will have been provided by the school for your children
- Click on Find Account and School
- Click on Link Account
Note: If you have more than one child at the school, repeat the above process by clicking on Link Another Account.
5) How do I view my child/ren(s) balances, purchases?
When you login, your homepage will display all the relevant information for your child/ren.
6) How do I make a payment to my child/ren(s) account?
- From the homepage, you can now add items to the basket
- Click on the basket
- Proceed to checkout and follow the instructions.
7) How do I remove items from my basket?
The contents of your basket can be viewed by clicking on View Basket from the Homepage. Items in your basket are displayed and you can:
- Click on the Remove button to remove the items. You will be asked to confirm that you wish to remove the selected item
- Click on the Amend button to amend the payment amount
Once you are happy with the contents in your basket you can proceed to checkout.
8) How do I check to see if a payment has been processed?
- Login to your account
- Click on Payment History
- Click on This will show all the payments which have been made by you
You can also check your email for payment receipts, which will have been sent to you on the successful processing of your payment.
9) I have forgotten my password – how do I reset it?
To reset your password follow these steps:
- Go to https://www.ipayimpact.co.uk
- Click on Login
- Click on the Recover your password button
- Enter your Username
- Enter your valid email address
- Click on Recover Password.
A message will be sent to your email address with instructions on how to reset your password. Please click on the link in your email and enter your password and confirm this by entering it again. Click on Change Password. You can now login using your new password.
10) Can I pre order my child’s meal choice on iPayimpact?
No, this facility is only available in primary schools. At Boclair Academy, meals are preordered on paper forms at registration each morning.
11) Who do I contact for any other queries?
If you have any other questions, please contact our support team by emailing cateringpayments@eastdunbarton.gov.uk
